Terms of Use

Version Date: 1 July 2026

1. Acceptance of Terms

These Terms of Use (the “Terms”) constitute a legally binding agreement governing the legal relationship, rights, and obligations between you and PRO360 Inc. (“PRO360”), together with its subsidiaries (collectively or individually referred to as “PRO360”).

Please read these Terms carefully. By accessing or using the PRO360 Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to these Terms, you shall not access or use the PRO360 Platform.

All references in these Terms to “you” or “User” shall mean any person who accesses and/or uses the PRO360 Platform in any manner whatsoever. If you access or use the PRO360 Platform on behalf of any corporation, organization, institution, or other entity, you represent and warrant that you have been duly authorized by such entity to do so. Your acceptance of these Terms shall be deemed acceptance by such entity, and any use of the PRO360 Platform by such entity or its directors, officers, managers, employees, representatives, or agents shall be deemed use by “you” or the “User” under these Terms.

PRO360 reserves the right, at its sole discretion, to refuse access to or use of the PRO360 Platform by any User, Customer, or Service Provider.

When using certain services or areas of the PRO360 Platform, you may be subject to additional terms, policies, or rules applicable to such services or areas. Such additional terms and conditions issued by PRO360 shall be deemed incorporated into and form part of these Terms. In the event of any inconsistency between these Terms and any such additional terms, the additional terms shall prevail to the extent of such inconsistency.

PRO360 reserves the right to amend, modify, supplement, or update these Terms at any time as may be necessary. Any such amendments may be notified to Users, Customers, and Service Providers by email, telephone, electronic communication networks, online announcements, or any other appropriate means. Continued access to or use of the PRO360 Platform following such amendment shall constitute acceptance of the revised Terms. If you do not agree to any amendment, you must immediately cease using the PRO360 Platform.

Any notice from PRO360 may be delivered through any contact method provided by you. You shall promptly update your contact information through the PRO360 Platform, telephone notification, or other methods designated by PRO360 whenever such information changes, and shall ensure that such information remains accurate, current, and complete. Where any notice fails to reach you due to inaccurate, outdated, incomplete, or otherwise incorrect information provided by you, or due to any reason not attributable to PRO360, such notice shall nevertheless be deemed duly delivered by PRO360.

2. Definitions

Unless otherwise defined elsewhere in these Terms, the following terms shall have the meanings set forth below:

“PRO360 Platform”

means the PRO360 website platform, mobile software applications, mobile applications (Apps), and any other applications or software through which PRO360 provides services or enables Users to access and use services.

“User”

means any person who accesses or uses the PRO360 Platform, including but not limited to persons who access the PRO360 Platform without registering an account, persons who register an account on the PRO360 Platform, Customers, and Service Providers.

“Customer”

means a User who has registered an account on the PRO360 Platform and who accepts or requests quotations for Service Offerings, purchases Fixed-Price Service Products from Service Providers, otherwise utilizes services made available through the PRO360 Platform, or accepts, evaluates, or engages a Service Provider to perform Service Offerings.

“Service Provider”

means a User who has registered an account on the PRO360 Platform and who submits quotations for Service Offerings, provides Service Offerings through the PRO360 Platform, sells Fixed-Price Service Products through the PRO360 Platform, or receives payment for Service Offerings.

“Partner”

means any person providing services to PRO360 or cooperating with PRO360, including but not limited to entities engaged in billing, collections, payment processing, sales, marketing, advertising, market research, data storage, data analysis, data processing, identity verification, security protection, legal services, consulting services, banking services, credit card services, third-party payment services, and insurance services.

“Person”

means any natural person, corporation, company, institution, organization, partnership, association, or other legal entity.

“Service Offering”

means any service or Fixed-Price Service Product listed, quoted, reserved, scheduled, or provided by a Service Provider, or requested, booked, accepted, or purchased by a Customer through the PRO360 Platform.

“Fixed-Price Service Product”

means a packaged service product designed and offered by a Service Provider at a fixed price and sold through the PRO360 Platform. Service Providers may offer Fixed-Price Service Products, and specific Service Providers may also offer such products through the “PRO360 Preferred Services” webpage.

“Content”

means any text, graphics, images, image files, photographs, videos, music, software, audio recordings, visual recordings, documents, information, and other materials, including but not limited to Service Provider information, service requirements, descriptions of Fixed-Price Service Products, quotations, communications exchanged between Users, reviews, appointment schedules, calendar information, and any other information or materials made available through the PRO360 Platform.

“Platform Content”

means all Content available on the PRO360 Platform, including both User Content and PRO360 Platform Content.

“PRO360 Platform Content”

means all Content available on the PRO360 Platform, excluding User Content.

“User Content”

means any Content submitted, posted, uploaded, published, transmitted, or otherwise provided by a User on or through the PRO360 Platform, including but not limited to user profile information, service information provided by Service Providers, reviews, photographs, file information, descriptions, postings, evaluations, feedback, responses, payment-related information, and other content generated through use of the PRO360 Platform, but excluding PRO360 Platform Content.

“Other PRO360 Terms”

means any other terms of service, policies, rules, guidelines, or requirements applicable to the PRO360 Platform and agreed to by Users, including any additional terms or rules applicable to specific services or areas of the PRO360 Platform, including but not limited to the Privacy Policy, Points Usage Terms, Pricing Rules, SMS Terms of Use, Telephone Connection Service Terms of Use, Auto-Debit Terms of Use, PRO360 Preferred Services Terms of Use, and any other policies, terms, or regulations issued by PRO360 from time to time.

3. Account Registration

Users who have not registered an account may still access the PRO360 Platform. However, when a User wishes to access certain services or functionalities available through the PRO360 Platform, PRO360 may require such User to register an account.

Where a User intends to become a Customer or Service Provider and utilize the matching services provided through the PRO360 Platform, the User shall first register an account on the PRO360 Platform, agree to the applicable terms of use and rules prescribed by PRO360, and provide all information required by the PRO360 Platform at the time of registration for the purpose of establishing and maintaining relevant databases and facilitating matching services.

When registering an account, submitting service requests, or otherwise using the PRO360 Platform, the User shall provide accurate, current, and complete information and shall promptly update such information to ensure its accuracy, currency, and completeness at all times.

The User shall be solely responsible for safeguarding and maintaining the confidentiality of the User’s account credentials and password and shall not disclose or permit any third party to access or use such credentials. Any instruction, action, transaction, or activity conducted through the use of the User’s account credentials and password shall be deemed to have been authorized and undertaken by the User and shall be binding upon the User.

The User agrees to assume full responsibility and liability for any unauthorized use of the User’s account that results in loss, damage, liability, cost, or expense suffered by PRO360 or any third party. If the User becomes aware of any unauthorized use of the User’s account or password by any third party, the User shall immediately notify PRO360.

Upon receiving such notice, PRO360 may immediately suspend all transactions and further use of the relevant account. However, any legal responsibility, liability, or obligation arising prior to such suspension shall remain the sole responsibility of the User and shall not be discharged by virtue of the User’s notification to PRO360.

PRO360 shall not be liable for any loss, damage, liability, cost, or expense arising from any unauthorized use of the User’s account.

4. Eligibility

Only individuals who are at least eighteen (18) years of age are eligible to access and use the services provided through the PRO360 Platform.

By registering an account, logging into the PRO360 Platform, or using any services provided through the PRO360 Platform, the User represents and warrants that he or she has attained the age of eighteen (18) years.

PRO360 shall be entitled to rely upon such representation and shall have no obligation to independently verify the User’s age. The User agrees to assume all civil liabilities and legal responsibilities arising under applicable laws in connection with the User’s use of the PRO360 Platform.

5. Provision of Services

When a Service Provider registers, posts, advertises, lists, or offers any Service Offering through the PRO360 Platform, the Service Provider hereby represents and warrants that, with respect to such Service Offering, the Service Provider (including its employees, representatives, agents, contractors, subcontractors, and personnel engaged in the performance of services):

(a) possesses the qualifications, experience, licences, certifications, approvals, registrations, and credentials represented by the Service Provider;

(b) has not made any false, misleading, deceptive, or inaccurate representations in relation to the Service Offering;

(c) has obtained and maintains all licences, permits, certifications, registrations, approvals, and authorizations required under applicable laws and regulations for the provision of the relevant Service Offering; and

(d) has procured and maintains all insurance coverage required by applicable laws and regulations or reasonably necessary for the provision of the relevant Service Offering.

The PRO360 Platform serves solely as a platform for communication, matching, and information exchange between Users in relation to Service Offerings.

Users may access the PRO360 Platform, Service Providers may offer Service Offerings to Customers through the PRO360 Platform, and Customers may submit requests for Service Offerings or designate a particular Service Provider with whom they wish to communicate.

The PRO360 Platform may provide Customers’ service requests to Service Providers whose qualifications, expertise, or service offerings may correspond to such requests. If a Service Provider determines that it is able to provide the requested services, the Service Provider may submit quotations, proposals, negotiations, or other communications to the Customer through the PRO360 Platform.

Where a Service Provider offers Fixed-Price Service Products through the PRO360 Platform, Customers may purchase such Fixed-Price Service Products directly from the Service Provider.

If a Customer agrees to engage a Service Provider for the provision of services, the Service Provider shall independently communicate with the Customer and provide the requested services. Any contract, agreement, engagement, or legal relationship relating to the provision of services shall be entered into directly between the Customer and the Service Provider, and any fees payable for such services shall be paid directly by the Customer to the Service Provider.

For the avoidance of doubt, PRO360 shall not be a party to any contract, transaction, engagement, or legal relationship entered into between a Customer and a Service Provider concerning any Service Offering.

Any dispute, claim, controversy, or disagreement arising between a Customer and a Service Provider shall be resolved exclusively between such parties and shall not involve PRO360.

The User acknowledges and agrees as follows:

(1)

The PRO360 Platform serves solely as an online information, communication, and matching platform. PRO360 does not itself provide any Service Offering. Any dispute arising in connection with a Service Offering shall be solely between the relevant User, Customer, and/or Service Provider, and shall not involve PRO360. PRO360 shall have no liability or responsibility whatsoever in relation thereto.

(2)

Service Providers merely utilize the PRO360 Platform to receive inquiries from persons interested in their Service Offerings, obtain information regarding Customers’ service requests, send text messages, arrange service appointments, or advertise and sell Fixed-Price Service Products through the PRO360 Platform.

Use of the PRO360 Platform does not guarantee that any Customer will engage a Service Provider’s services or purchase any Fixed-Price Service Product. PRO360 does not warrant or guarantee that a Service Provider and Customer will successfully match within any specified period of time, complete any transaction relating to a Fixed-Price Service Product, or that any services provided by a Service Provider will meet the Customer’s expectations or requirements.

(3)

Service Providers are independent users of the PRO360 Platform and provide services to Customers or sell Fixed-Price Service Products to Customers through the Platform.

Service Providers are not employees, agents, representatives, partners, joint venturers, franchisees, or affiliates of PRO360.

Service Providers independently determine their pricing, utilize their own equipment, resources, personnel, and business methods, and independently provide services to Customers.

The services provided by Service Providers, the Fixed-Price Service Products offered by them, their work performance, methods of operation, personnel, and business activities are entirely independent from PRO360.

PRO360 does not control and shall not be responsible for the nature, quality, legality, safety, reliability, timing, pricing, performance, or delivery of any Service Offering or Fixed-Price Service Product, and expressly disclaims all warranties and liabilities in connection therewith.

Where PRO360 becomes aware that a Service Provider is suspected of or involved in any criminal offence, criminal investigation, or unlawful activity, PRO360 shall have the right, at its sole discretion, to restrict, suspend, deactivate, terminate, or remove the Service Provider’s account.

The Service Provider hereby consents to and authorizes PRO360 to use and process the Service Provider’s information for the purposes of conducting inquiries, searches, verifications, investigations, and due diligence activities.

6. Licence to Use the Platform

Subject to the User’s continued compliance with these Terms, PRO360 hereby grants the User a limited, non-exclusive, revocable, non-transferable, and non-sublicensable licence to access and use the PRO360 Platform solely for the User’s personal or internal business purposes and in accordance with these Terms.

Except as expressly authorized under these Terms, the User shall not:

(a) use, reproduce, adapt, modify, transmit, license, sell, assign, transfer, publicly display, publicly perform, distribute, broadcast, or otherwise exploit the PRO360 Platform or any Platform Content;

(b) create any derivative works from the PRO360 Platform or any Platform Content; or

(c) reverse engineer, decompile, disassemble, attempt to derive source code from, or otherwise seek to obtain the underlying technology of the PRO360 Platform,without the prior written consent of PRO360.

All rights not expressly granted herein are reserved by PRO360.

7. User Content

PRO360 shall have the sole and absolute discretion to determine whether any User may post, upload, publish, submit, transmit, or otherwise make available User Content on or through the PRO360 Platform.

Where a User provides, posts, uploads, publishes, submits, transmits, or otherwise makes available any User Content through the PRO360 Platform, the User hereby grants to PRO360 a worldwide, irrevocable, perpetual, non-exclusive, transferable, sublicensable, royalty-free, and fully paid-up licence and right to:

(a) use, host, store, reproduce, copy, publish, distribute, sell, market, advertise, promote, publicly perform, publicly display, publicly transmit, digitize, edit, modify, adapt, translate, create derivative works from, process, access, and view such User Content; and

(b) otherwise exploit such User Content for the purpose of operating, providing, maintaining, improving, promoting, securing, analyzing, supporting, and developing the PRO360 Platform and related services, as well as complying with applicable legal, regulatory, compliance, security, and operational requirements.

Users shall be solely responsible for determining whether any User Content they post, upload, publish, submit, or transmit through the PRO360 Platform contains personal data, confidential information, or private information.

PRO360 shall have no obligation and may not be capable of determining whether any User Content contains personal data, confidential information, or privacy-related information.

For the avoidance of doubt, the licence and authorization granted by the User to PRO360 under this Article shall be perpetual and shall survive the termination, suspension, cancellation, deletion, or closure of the User’s account for any reason whatsoever.

PRO360 shall have the right, at any time and without prior notice, and for any reason or no reason, including but not limited to any violation of these Terms, applicable laws, the protection of the PRO360 Platform, or any other business, operational, legal, or security consideration, to remove, disable, restrict access to, modify, edit, or otherwise deal with any User Content in its sole discretion.

8. Customer Fees and Payment Provisions

8.1 Unless otherwise specified by PRO360, fees payable by Customers shall be handled as follows:

8.1.1 Quotation and Service Matching Information Services

When a Customer submits a request for a Service Offering through the PRO360 Platform, PRO360 shall not charge the Customer any fee.

After a Customer and a Service Provider enter into a transaction, the Customer may make payment to the Service Provider using any payment method made available through the PRO360 Platform.

8.1.2 Purchase of Fixed-Price Service Products

Where a Customer purchases a Fixed-Price Service Product from a Service Provider, the Customer shall make payment using the payment methods permitted for the relevant Fixed-Price Service Product.

8.2 Invoices and Receipts

As the relevant services are provided directly by the Service Provider, PRO360 shall not issue any invoice, tax invoice, or receipt to the Customer.

For quotation and service matching transactions, the Service Provider shall issue invoices, tax invoices, receipts, or other documents required by applicable law.

Where a Customer purchases a Fixed-Price Service Product, the Customer should refer to the terms and conditions applicable to such Fixed-Price Service Product.

8.3 SafePay

Where a payment method made available through the PRO360 Platform supports SafePay, the Customer may elect to use SafePay, which provides payment protection for a specified period.

9. Service Provider Fees, Credits, and Payment Terms

9.1 Quotation and Service Matching Information Services

To access certain functions of the PRO360 Platform, including but not limited to submitting quotations to Customers, a Service Provider shall first either:

(a) purchase PRO360 Credits through the PRO360 Platform; or

(b) provide valid credit card information and designate such credit card as the payment method for the Service Provider’s account (“Linked Credit Card”).

By submitting a quotation through the PRO360 Platform, the Service Provider acknowledges that it has read, understood, and agreed to be bound by the PRO360 Auto Payment Policy and SMS Terms (if applicable).

9.2 PRO360 Credits and Bonus Credits

Credits available on the PRO360 Platform include:

(a) “PRO360 Credits”, which are Credits purchased by a User for monetary consideration; and

(b) “Bonus Credits”, which are Credits granted by PRO360 without charge, including through promotional campaigns, referral programs, incentive programs, compensation arrangements, seasonal events, or other activities designated by PRO360.

PRO360 Credits and Bonus Credits are collectively referred to as “Credits”.

Credits may be used to offset fees payable through the PRO360 Platform on a one-to-one (1:1) basis.

Credits:

(a) are intended solely as a payment offset mechanism;

(b) have no cash value;

(d) are not redeemable for cash; and

(e) may only be used in accordance with the applicable Credit Terms.

Additional terms governing Credits may be published by PRO360 from time to time and shall form part of these Terms.

9.3 Deduction of Fees

Where a Service Provider incurs fees payable to PRO360:

(a) PRO360 shall first deduct such fees from any available Credits in the Service Provider’s account; and

(b) if the available Credits are insufficient, PRO360 may charge the outstanding balance to the Linked Credit Card.

9.4 Paid Quotation Features

When using any paid quotation feature, PRO360 shall display the applicable quotation fee.

The Service Provider acknowledges and agrees that payment of quotation fees does not guarantee:

(a) receipt of any order;

(b) engagement by any Customer;

(d) any return on investment; or

(e) successful matching with a Customer.

9.5 Purchase of PRO360 Credits

PRO360 currently supports payment through Stripe.

The User shall comply with all applicable Stripe terms and conditions.

The User shall provide accurate, complete, and current payment information and authorizes PRO360 and its payment service providers to process such information for payment processing, fraud prevention, compliance, risk management, and operational purposes.

9.6 Invoices and Tax Documentation

Where a User purchases PRO360 Credits, PRO360 may issue invoices, tax invoices, receipts, or other payment documentation as required under applicable law.

PRO360 may engage third-party service providers to facilitate payment processing, invoicing, accounting, tax compliance, and financial administration.

The User consents to PRO360 providing relevant payment and transaction information to such service providers for the foregoing purposes.

9.7 Fixed-Price Service Products

Where a Service Provider uploads, advertises, promotes, or sells Fixed-Price Service Products through the PRO360 Platform, any fees payable by the Service Provider to PRO360 shall be separately agreed between PRO360 and the Service Provider.

9.8 Where a payment method supports SafePay, the Service Provider shall comply with any applicable SafePay terms and conditions.

10. Foreign Transaction Fees

Service Provider quotations, PRO360 Credits, and fees charged by PRO360 are denominated in Singapore Dollars (SGD).

However, where a Customer or Service Provider makes payment by credit card or a third-party payment method while located outside Singapore or through a foreign network, the relevant credit card company or third-party payment provider may treat the transaction as an overseas transaction and may charge additional foreign transaction fees.

Such fees vary depending on the relevant credit card company or third-party payment provider. Customers and Service Providers are responsible for contacting their respective credit card company or third-party payment provider to verify any applicable fees.

11. Representations and Warranties

11.1 The User represents, warrants, and agrees as follows:

11.1.1 The User shall use the PRO360 Platform solely for lawful purposes and in compliance with all applicable laws, these Terms, and any Other PRO360 Terms applicable to the User.

11.1.2 All information provided by the User to PRO360, including but not limited to names, business names, telephone numbers, addresses, and email addresses, shall be true, accurate, and complete.

If any information provided by the User is incorrect and causes any loss or damage to PRO360, the User shall be liable for such loss, damage, and any related costs and expenses incurred by PRO360.

11.1.3 All information and materials provided by the User through the PRO360 Platform shall be truthful and shall not contain any fraudulent, false, misleading, exaggerated, unlawful, or otherwise improper content.

If any User (the “Misrepresenting User”) provides false, misleading, fraudulent, exaggerated, unlawful, or otherwise improper information, and such conduct causes any loss or damage to another User or PRO360, the Misrepresenting User shall be solely responsible for all resulting liabilities and damages.

11.1.4 All User Content provided, uploaded, or used by the User shall be created, owned, or lawfully licensed by the User and shall not infringe any intellectual property rights, trade secrets, or other rights of any third party.

The User shall be solely responsible for any infringement arising from such User Content.

11.1.5 All User Content provided, uploaded, or used by the User shall comply with applicable laws and regulations in all relevant jurisdictions, including but not limited to laws, regulations, governmental orders, court judgments, and international conventions.

The User shall be solely responsible for any violation thereof.

11.1.6 The User shall not provide, upload, publish, transmit, or otherwise use any User Content that is abusive, harmful, related to unlawful activities, discriminatory, obscene, sexually harassing, defamatory toward PRO360, false, or otherwise unlawful.

PRO360 may, without obtaining the User’s consent, edit, revise, remove, disable, or otherwise deal with such User Content at its sole discretion.

11.1.7 Where the User is a Service Provider, the Service Provider represents and warrants that:

(a) its services comply with all applicable laws and regulations; and

(b) the Service Provider and its personnel possess all qualifications, licences, permits, certifications, and registrations required by applicable law.

If any violation of this Section results in administrative penalties, fines, sanctions, or other losses suffered by PRO360, the Service Provider shall be solely responsible for all resulting legal liabilities and damages.

11.2 User Content and Third-Party Information

Where any User Content or information provided by a User violates the foregoing representations and warranties or involves unlawful conduct, PRO360 may edit, compile, revise, disable, remove, or otherwise deal with such content without obtaining the User’s consent.

PRO360 does not represent or warrant the accuracy, authenticity, validity, non-infringing nature, or legality of any User Content or information provided by Users.

Users shall independently evaluate such information before entering into any transaction. If a User elects to proceed with a transaction, the User shall be deemed to have independently assessed the relevant information and accepted the associated risks.

PRO360 shall not be liable for any loss or damage arising therefrom.

Where a Service Offering requires professional qualifications, licences, permits, certifications, or registrations, PRO360 has no obligation to verify such qualifications. Even if PRO360 reviews any such documentation, PRO360 does not warrant its accuracy, authenticity, or validity.

Customers should independently verify the relevant qualifications of the Service Provider before accepting any Service Offering. PRO360 shall not be liable for any loss or damage arising from a Customer’s reliance on such qualifications.

11.3 Indemnification

The User agrees that PRO360, its affiliates, shareholders, directors, supervisors, officers, employees, agents, and Partners (collectively, the “PRO360 Team”) shall not suffer any claim, demand, proceeding, or action arising from the User’s breach of these representations and warranties, these Terms, or applicable law.

The User shall be solely responsible for and shall indemnify the PRO360 Team against any and all liabilities, damages, penalties, fines, costs, and expenses arising therefrom, including reasonable legal fees, litigation costs, mediation costs, and other related expenses.

12. Personal Data Protection

12.1

The User acknowledges and agrees that any Personal Data entered when using the PRO360 Platform (excluding User Content) shall be used and protected by PRO360 in accordance with the Privacy Policy.

The User further authorizes PRO360 to use such information, either directly or through its Partners, to conduct background checks, business credit checks, and/or identity verification of the User.

12.2

The Service Provider acknowledges and agrees that any Personal Data made available through the PRO360 Platform may only be used to the extent necessary for the provision of services.

The Service Provider shall not use any Personal Data for marketing purposes or for any purpose beyond the scope necessary for providing the relevant services.

12.3

Users shall comply with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and all applicable laws and regulations relating to Personal Data.

Users shall implement appropriate security measures to protect any Personal Data made available through the PRO360 Platform, as well as any Personal Data obtained directly from other Users, and shall take all reasonable steps to prevent any loss, damage, misuse, or unauthorized disclosure affecting other Users.

12.4

If any User violates the PDPA, any applicable law relating to Personal Data, or any provision of these Terms, resulting in any dispute relating to Personal Data, the User shall promptly notify PRO360 and handle the matter in accordance with PRO360’s instructions.

The User agrees to bear all related legal responsibilities. If PRO360 suffers any loss or damage as a result thereof, the User shall be liable for such loss or damage.

12.5

If a User wishes to request deletion of Personal Data provided to PRO360, the User may send an email to: help@pro360.com.sg

13. Confidentiality

13.1

Where a Service Provider possesses any Confidential Information provided by PRO360 as a result of using the PRO360 Platform, the Service Provider shall keep such Confidential Information confidential with the duty of care of a reasonably prudent person.

Except as permitted under these Terms or any applicable agreement, the Service Provider shall not use or disclose any Confidential Information to any third party without the prior written consent of PRO360.

13.2

Where disclosure of Confidential Information to the Service Provider’s employees, consultants, or any third party reasonably considered necessary by the Service Provider for the performance of its obligations is required, the Service Provider shall ensure that such recipients are subject to confidentiality obligations no less restrictive than those set out in these Terms and any applicable agreement.

13.3

The obligations under this Section shall survive the termination, deletion, or closure of the Service Provider’s account, as well as the termination, rescission, expiration, or completion of any applicable agreement.

Such obligations shall continue until the Confidential Information loses its confidential nature through no fault attributable to the Service Provider.

13.4

PRO360 may at any time require the Service Provider, by written notice, to delete or return any Confidential Information, and the Service Provider shall promptly comply with such request.

14. Prohibited Conduct

Users shall not engage in any of the following activities:

14.1

Using another person’s account, impersonating another person or qualification, providing inaccurate descriptions of services, service content, or other information, or categorizing services under inappropriate categories.

14.2

Using any automated system on the PRO360 Platform, including but not limited to robots, offline readers, or similar tools, without the prior written consent of PRO360.

14.3

Collecting, copying, reproducing, or otherwise using any content protected by intellectual property rights, or using any Platform Content or User Content in any manner without lawful authorization.

14.4

Submitting an excessive number of unreasonable requests through the PRO360 Platform within a short period of time, or submitting requests that are clearly not generated through ordinary browsing or human activity.

14.5

Engaging in any activity that may damage or interfere with the operation of the PRO360 Platform infrastructure, including but not limited to:

(a) interfering with or attempting to interfere with the normal operation of the PRO360 Platform or any Partner;

(b) attempting to circumvent measures used to prevent or restrict access to the PRO360 Platform;

(d) distributing viruses, software, or other technologies that may damage the PRO360 Platform or its Users; or

(e) using the PRO360 Platform, or using any services provided through the PRO360 Platform, to infringe the intellectual property rights, trade secrets, or other rights of any Partner or third party.

14.6

A Service Provider avoiding, circumventing, or otherwise evading its obligation to pay any fees or Credits payable to PRO360.

14.7

A Service Provider providing false quotations or prices, improperly increasing prices after obtaining an order, or creating unjustified charges under any pretext.

14.8

Collecting Personal Data from the PRO360 Platform, including but not limited to names, personal names, or other account information, or using the communication systems provided through the PRO360 Platform for commercial recruitment, hiring, surveys, advertising, or any purpose inconsistent with these Terms.

14.9

Recruiting, hiring, soliciting employment, or otherwise using the PRO360 Platform for employment or job-seeking purposes.

14.10

Engaging in any improper or unlawful conduct, including submitting improper or unlawful content through the PRO360 Platform, including content that is harassing, hateful, unlawful, profane, obscene, defamatory, threatening, or discriminatory, or promoting, encouraging, or facilitating improper or unlawful activities.

14.11

Violating these Terms or any Other PRO360 Terms.

14.12

Advertising or soliciting services prohibited by the PRO360 Platform, services not available on the PRO360 Platform, or services inconsistent with the stated purpose of the User, including but not limited to:

(a) services that do not fall within a service category, or the sale of goods only;

(b) lending or loan services;

(d) recruitment or hiring activities;

(e) rental of venues or provision of rental space;

(f) conducting any business that competes with the PRO360 Platform;

(g) providing fraudulent emails, spam emails, or marketing content not requested by Customers; or

(h) providing unlawful services.

14.13

Engaging in any activity that may impair the validity or accuracy of reviews, ratings, evaluations, or assessments.

14.14

Except where a Customer has breached its agreement with the Service Provider, refused payment, committed clear intentional misconduct or gross negligence, or where the Service Provider is unable to verify the Customer’s identity, failing to provide the agreed services in accordance with the agreement between the Service Provider and the Customer.

14.15

Engaging in fraudulent conduct.

14.16

Purchasing a Service Offering without satisfying the applicable Customer eligibility requirements.

14.17

Engaging in any activity inconsistent with the business or purpose of the PRO360 Platform.

14.18

Submitting requests, pre-orders, negotiations, or service inquiries without any genuine need for the services or without any intention to make payment.

15. Conduct Detrimental to the Platform

If PRO360 reasonably determines that a User account has been registered by a competitor, or that a User has engaged in any conduct that may adversely affect the PRO360 Platform, PRO360 may, without obtaining the User’s consent, immediately suspend and terminate the User’s account.

If there are any unused PRO360 Credits remaining in the account at the time of termination, PRO360 shall refund the relevant amount in accordance with the applicable Credit Terms.

16. Intellectual Property Rights

16.1

All text, graphics, editorial content, charts, designs, photographs, images, fonts, and other content available for viewing and use on the PRO360 Platform are owned by, licensed to, or otherwise lawfully used by PRO360.

Without the prior written consent of PRO360, Users shall not reproduce such content or engage in any conduct that violates applicable copyright, trademark, or other intellectual property laws.

16.2

Users shall comply with all applicable intellectual property laws and shall not infringe the intellectual property rights or other rights of any person.

If a User:

(a) violates any intellectual property law;

(b) infringes the intellectual property rights or other rights of any person; or

PRO360 may immediately restrict, suspend, or terminate the User’s access to the PRO360 Platform and the User’s account, regardless of whether the dispute has been resolved or whether a final judgment has been issued.

17. Disclaimers

17.1

To the fullest extent permitted by applicable law, Users shall assume all risks arising from the use of the PRO360 Platform and its services.

PRO360 makes no express, implied, or statutory representation, warranty, or guarantee in relation to the services provided through the PRO360 Platform, including but not limited to any warranty as to quality, performance, authenticity, accuracy, completeness, non-infringement, fitness for a particular purpose, or any warranty that may arise from the course of dealing or usage of trade.

Without limiting the foregoing, and to the fullest extent permitted by applicable law, PRO360 does not warrant that the PRO360 Platform, its services, website, or any functionality thereof will be uninterrupted, continuously available, timely, secure, reliable, accurate, complete, or error-free.

PRO360 shall not be responsible for any defamatory or unlawful conduct of any User or third party, or for any loss or damage arising from the use of any data, information, materials, or content obtained through the PRO360 Platform.

PRO360 further does not warrant the accuracy of any advice or information made available through the PRO360 Platform, whether provided orally or in writing.

17.2

Users, Customers, and Service Providers acknowledge and agree that, to the extent permitted by applicable law, PRO360 has the right, but not the obligation, to:

(a) review or examine User Content; and

(b) verify, audit, inspect, or inquire into a User’s identity, qualifications, certificates, licences, criminal records, or civil proceedings.

17.3

Users shall assume all risks and responsibilities arising from communications, contact, dealings, and interactions with other Users of the PRO360 Platform, including any User, Service Provider, Customer, or their related personnel.

Users acknowledge that PRO360 does not guarantee that User information, statements, or content will be verified, audited, or inspected.

PRO360 makes no representation, warranty, or guarantee regarding the acts or omissions of any User.

17.4

Users shall be solely responsible for preparing, maintaining, and ensuring that all hardware, operating systems, software, network environments, and security measures used to access the PRO360 Platform meet appropriate security standards.

Users shall maintain up-to-date antivirus software and other necessary security measures and shall take all reasonable precautions to protect against viruses, malware, or other cyberattacks when accessing the PRO360 Platform or communicating with other Users.

Where any interruption of service, malfunction, or loss arises from a User’s network environment, hardware, software, or system failure, the User shall bear sole responsibility therefor, and PRO360 shall not be liable for any resulting loss or damage.

17.5

Where a User elects to meet, contact, provide services to, or receive services from another User in person or outside the PRO360 Platform, the User shall take reasonable protective and precautionary measures.

PRO360 shall not be liable for any act, omission, intentional misconduct, or negligence of any User or Service Provider.

17.6 Limitation of Liability

PRO360 shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising out of or relating to any of the following, whether based on contract, tort, product liability, or any other legal theory, and regardless of whether PRO360 has been advised of the possibility of such loss or damage:

(a) a User’s or any other person’s use of, or inability to use, the PRO360 Platform, its services, or Platform Content;

(b) communications, contact, dealings, or interactions between a User and another User or any other person through the PRO360 Platform;

(d) any personal injury, bodily injury, or emotional distress arising out of or relating to PRO360 or the PRO360 Platform; or

(e) any resulting damages, loss of profits, loss of data, or loss of goodwill arising from any of the foregoing.

Notwithstanding the foregoing, where PRO360 is liable under applicable law, or where loss or damage is caused by PRO360’s wilful misconduct or gross negligence, the User acknowledges and agrees that PRO360’s total liability shall not exceed the amount actually paid by the User to PRO360 for the relevant use of the PRO360 Platform giving rise to the claim.

18. No Agency, Employment or Verification

18.1

PRO360 is not a User, Customer, or Service Provider.

Nothing in these Terms, any terms, policies, or rules established by PRO360, or any content available through the PRO360 Platform, including any program or other service, shall be construed as creating any agency, partnership, joint venture, employment, labour, fiduciary relationship, or similar relationship between PRO360 and any User, Customer, or Service Provider.

18.2

Neither PRO360 nor any User has the authority to direct or control the conduct of the other party, nor shall either party assume any responsibility or obligation on behalf of the other.

18.3

Although these Terms require Users to provide accurate information, and although PRO360 may conduct additional checks, reviews, or verification procedures relating to a User’s identity or background, PRO360 does not confirm any User’s identity, background, or representations, regardless of whether the User has used any Service Offering.

18.4

Any reference on the PRO360 Platform indicating that a User has obtained a particular approval, trust status, rating, evaluation, or similar designation merely indicates that the User has completed the relevant account registration process, provided certain information, or represented that the User satisfies certain assessment criteria.

Such references do not constitute any representation as to the accuracy or authenticity of such information, and PRO360 shall not assume any responsibility or liability in connection therewith.

18.5

Any such designation, description, rating, evaluation, approval, or trust-related reference shall not constitute certification, verification, confirmation, endorsement, or guarantee by PRO360.

Nor shall it constitute confirmation that PRO360 has verified a User’s identity, or that a Service Provider is licensed, insured, trustworthy, safe, suitable, or otherwise qualified to provide any Service Offering.

18.6

Any such information is provided solely to assist Users in conducting a preliminary assessment of a Service Provider’s identity and suitability when searching for services through the PRO360 Platform.

19. User Feedback and Suggestions

19.1

With respect to any feedback, comments, questions, or suggestions relating to PRO360, the PRO360 Platform, Service Providers, or their Service Offerings (collectively, the “Feedback”), the User represents and warrants that:

(a) the User has the right to disclose such Feedback;

(b) such Feedback does not infringe the rights of any person; and

19.2

By submitting any Feedback:

(a) the User agrees that PRO360 shall have no obligation of confidentiality with respect to such Feedback; and

(b) the User grants PRO360 a worldwide, irrevocable, perpetual, non-exclusive, transferable, sublicensable, royalty-free licence and right to use, exploit, reproduce, create, publish, sell, publicly broadcast, publicly transmit, digitize, post-produce, process, edit, modify, distribute, broadcast, access, view, otherwise exploit, and market such Feedback by any necessary means.

20. Remedies for Breach

If a User violates these Terms or any Other PRO360 Terms, PRO360 may, at its sole discretion:

20.1 Remove any User Content posted by the User.

20.2 Restrict the User’s access to the User’s registered account on the PRO360 Platform.

20.3 Terminate the User’s account.

20.4 Restrict the User’s rights, permissions, or access to features of the PRO360 Platform.

20.5 Commence legal proceedings.

20.6 Cooperate with courts, law enforcement agencies, regulatory authorities, or other competent authorities in any investigation.

20.7 Take any other action permitted by applicable law.

21. Suspension or Termination of Accounts

21.1

Where a User:

(a) violates these Terms or any Other PRO360 Terms;

(b) violates any applicable law;

(d) becomes the subject of a third-party claim alleging infringement of rights; or

(e) becomes bankrupt, has poor creditworthiness, receives poor ratings, or becomes involved in any disreputable conduct,

PRO360 may, regardless of whether such matter has been clarified or resolved, and regardless of whether any final decision, ruling, order, or judgment has been issued, take one or more of the following actions without prior notice to the User and without providing any explanation:

21.1.1

Restrict, suspend, or terminate the User’s access to the PRO360 Platform and the User’s account, disable or lock the User’s account credentials, prevent the User from accessing the PRO360 Platform, and remove any User Content.

21.1.2

Where appropriate, notify other Users that the account has been restricted, suspended, terminated, or cancelled, and provide the reason for such action.

21.1.3

A Customer shall not be entitled to cancel or delay payment of any service fees payable to a Service Provider by reason of the restriction, suspension, termination, or cancellation of the Customer’s account.

21.1.4

PRO360 shall not be liable for any loss arising from the restriction, suspension, termination, or cancellation of an account, including any loss arising from the cancellation or delay of any Service Offering.

21.2

A User may cease using the PRO360 Platform or cancel or terminate the User’s registered account at any time.

21.3

To terminate an account, please contact Customer Support:

Telephone: +65 8241 0104

Email: help@pro360.com.sg

21.4

Upon cancellation or termination of an account, PRO360 shall have no obligation to remove or delete any User Content posted or uploaded by the User to the PRO360 Platform, including any Feedback, except where required by applicable law.

21.5

Where a User’s account contains unused PRO360 Credits, PRO360 shall refund the corresponding amount in accordance with the applicable Credit Terms.

22. Disputes Between Users

22.1

PRO360 values all Users of the PRO360 Platform. However, disputes may arise between Users from time to time.

As the PRO360 Platform does not itself provide any Service Offering, any dispute between a Customer and a Service Provider, or between one User and another User, shall be resolved by the parties involved, and shall not involve PRO360.

22.2

The User acknowledges and agrees that PRO360 is not a party to any such dispute.

Accordingly, PRO360 has no obligation to participate in any dispute or to assist in resolving any dispute between Users.

23. Miscellaneous Provisions

23.1 Digital Services

The User acknowledges and agrees that the services provided through the PRO360 Platform constitute digital content not supplied on a tangible medium and/or online services that are completed upon provision.

Accordingly, once the User has expressly consented to the commencement of such services, the User shall not be entitled to cancel, withdraw from, or obtain a refund for such services except as required by applicable law.

23.2 Force Majeure

Neither PRO360 nor any User shall be liable for any delay or failure to perform its obligations resulting from any Force Majeure event.

Force Majeure events include, without limitation, fire, flood, typhoon, earthquake, strike, war, national disaster, or any other event beyond the reasonable control of the affected party.

23.3 Other PRO360 Terms

Any Other PRO360 Terms form part of these Terms and shall have the same force and effect as these Terms.

If any provision of these Terms or any Other PRO360 Terms is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.

23.4 No Waiver

Any waiver by PRO360 of any right available under applicable law or these Terms shall not be construed as a waiver of any other right.

Any failure or delay by PRO360 in exercising any right shall not constitute a waiver of such right.

23.5 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore.

Subject to any mandatory provisions of applicable law, the courts of Singapore shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.